Frequently Asked Quetions

1. What is Trooper Moves?

Trooper Moves is the future of the moving industry. We want to make moving an easy, stress-free experience. We connect you with the ideal local moving expert (called Troopers) but we also negotiate a fair price on your behalf.

2. Who are Troopers?

Troopers are the local moving experts that will help with your moving needs.

3. Who will be moving my possessions?

Every Trooper is an independent contractor who has been vetted by Trooper Moves. We strive to work only with the best contractors who can provide our clients with excellent customer service and a seamless, stress-free move in the Greater Toronto Area.

4. How much does Trooper Moves cost?

Pricing is based on a variety of factors—what is being moved, the number of Troopers needed, the distance between pick up and drop off, and more. To get a quote and book, visit troopermoves.com.

5. How do I pay for my move?

All payment is done directly through Trooper Moves via Stripe—always ensuring your personal information is secured.

6. How can I edit my booking?

Changes to your booking can be made directly on your online estimate. You can also reach us directly over the phone or email. For faster response get in touch over Messenger or SMS.

7. How do I communicate with my Troopers?

Right after you confirm your booking one of our friendly client care associates will reach out to over email and text. As we get closer to the day of your move a Trooper in charge of your move will reach out for all the essential information.

8. Can I tip my Troopers?

We don’t expect it but if your Troopers do a great job and you want to thank them for going above and beyond, we always appreciate the gesture.

9. Will Troopers help me pack and disassemble/reassemble my furniture?

Yes, absolutely. Just give us a heads up before you book so you can get accurate estimates and we bring the right tools on moving day.

10. What happens if an item is damaged during my move?

We always use the best guards and methods to keep your belongings safe. Nonetheless, accidents can happen. If anything gets damaged our first approach is to get it fixed by a professional. In the case where an item cannot be fixed, we will replace the item for you.

11. How do I become a Trooper?

We are currently in the development of creating a Trooper portal for service provides to sign up but for now, interested applicants can reach out to us via clients@troopermoves.com

Comments

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