Transparency in the Moving Industry: Why We Built Trooper Moves

It’s the worst-case scenario for any moving house—you diligently pack up your space, schedule a mover, head to your new home, but your property never arrives. Now you’re out the moving fee and a truck-load of your things.

This is an all-too-common scenario in the moving industry. Every year, hundreds of Canadians hire one-off movers in an attempt to save money and end up losing their property along with their money.

The moving industry was deregulated two decades ago, and we are still experiencing the fallout from that shift.

The deregulation of the moving industry has meant that there are little restrictions when it comes to owning and operating a moving company—you do not need a license or to adhere to any kind of oversight to open your own moving business. This has left customers with very little protection against the scam moving businesses that are operating across the country.

It’s no secret that over the years the relationship between movers and potential customers has become rocky at best. Because of this, there is a lot of uncertainty when it comes to moving and for many people that extends to hiring a mover.

There is a massive information asymmetry on both the customer's and the mover’s side of the interaction.

Customers are often being taken advantage of and movers lose out because they incorrectly price their services leading to subpar customer service.

The movers can’t know exactly how much they will be moving beforehand and how long it will take to complete the move. And the customer doesn’t have the industry insight to know what a typical move such as theirs would normally cost.

At Trooper Moves, we set out to correct this imbalance and bring trust back to the equation.

We wanted to create a solution for the moving industry that gives both the customers and the movers transparency, and confidence in the process.

Our platform solves this issue by gathering as much of the critical information as possible beforehand so the price estimate can be as accurate as possible for both parties. From the number and kind of items being moved and whether there are stairs, to distances and data from previous movers we provide both customer and mover with all the information they need.

Along with providing the initial estimate, we are also with the customer throughout the journey. From providing ETAs and status updates during the move to processing payment safely and securely with Stripe, we give our customers and our movers complete transparency.

With instant price estimates and fast responses to job requests, all your logistics needs can be taken care of without any added stress.

Trooper Moves not only connects you with the ideal local expert but also negotiates a fair price for your move. You no longer need to comb through classified ads, search Craigslist or call 10 different moving companies. With Trooper Moves, you always get a fair price and reliable movers, all within the same time it would take to order a pizza for delivery.

Make your next move as simple and stress-free as possible. Head to TrooperMoves.com, get your free estimate and move with confidence.